At MONOTN, we take pride in offering high-quality, made-to-order products. Each item is custom-produced specifically for your order, which means returns and exchanges are not supported if:
- You ordered the wrong size or color
- You changed your mind after the order was placed
However, your satisfaction matters to us. If your order arrives damaged or contains a manufacturing defect, we will gladly offer a free replacement or a refund.
How to Request a Replacement or Refund
- Contact us within 30 days of receiving your order.
- Provide your order number and a clear photo showing the issue.
- Once your claim is approved, we will process a free reprint or refund.
- There is no need to return the damaged or defective item.
Additional Notes
- If multiple products in your order have the same issue, please provide an additional photo (or a short video) showing all affected items together.
- Minor variations in print placement (up to 0.5″) are considered normal and are not classified as defects.
- For unsuccessful deliveries (e.g., incorrect address provided), you may choose a reprint (with an additional shipping charge) or a partial refund.
If you have any issues, please contact our support team at support@monotn.com and we will be happy to assist you.