Effective Date: 15 August 2025
Each MONOTN product is made to order to ensure quality and reduce waste.
Order Processing
- Orders are processed within 2–7 business days before shipping.
- Processing time may vary during high-volume periods or holidays.
Shipping Times
- Standard shipping typically takes 5–15 business days after production.
- Delivery times vary by location and may be affected by customs clearance for international orders.
- You will receive a tracking number once your order has shipped.
Shipping Costs
- Calculated at checkout based on destination and shipping method.
Customs & Duties
- International orders may be subject to customs fees, import duties, and taxes. These charges are the customer’s responsibility.
- We are not responsible for delays caused by customs processing.
Order Issues
If your order arrives damaged or has a manufacturing defect, contact support@monotn.store within 30 days of delivery. Include your order number and clear photos of the issue.
- We will arrange a free replacement or refund.
- Minor print placement variations (up to 0.5″) are considered normal and not defects.
- Returns and exchanges are not accepted for incorrect size, color choice, or change of mind.
- For unsuccessful deliveries (e.g., incorrect address), you may choose a reprint (with an additional shipping cost) or a partial refund.